Sorry for the long post but this is the transcript from my chat with Rivals "support" chat. I redacted my information
Hershey (8/1/2024, 9:33:55 AM): Thank you for contacting Rivals Customer Care supported by Yahoo. My name is Hershey. I'd like to let you know, if we do not hear back from you within 3 minutes, the chat will disconnect. How can I assist you?
Me (8/1/2024, 9:34:05 AM): Hello, Hershey
Hershey (8/1/2024, 9:34:14 AM): Hi.
Me (8/1/2024, 9:35:17 AM): Our site in the Rivals network, 'MoSports' has been the target of a massive bot attack. Everyday, multiple threads are posted advertising drugs, self help, weight loss, etc
Me (8/1/2024, 9:35:36 AM): I would like to contact a moderator or apply to become a moderator
Hershey (8/1/2024, 9:35:51 AM): I understand that you are reaching out on how to contact the administrator for the MoSports website. No worries, I'd love to help!
Hershey (8/1/2024, 9:36:15 AM): May I know your full name to address you properly?
Me (8/1/2024, 9:36:20 AM): [My first & last name]
Hershey (8/1/2024, 9:36:32 AM): Nice to meet you, [My first name].
Hershey (8/1/2024, 9:36:40 AM): You can try looking for the site moderator on the Rivals website of your preferred site or email them at subscriptions@rivals.com.
Me (8/1/2024, 9:36:48 AM): A pleasure to meet you
Me (8/1/2024, 9:37:01 AM): I have attempted that
Me (8/1/2024, 9:37:06 AM): No response to date
Me (8/1/2024, 9:37:26 AM): Is there an application process to become a moderator
Hershey (8/1/2024, 9:38:05 AM): I see. but that is the only email address to reach the site moderator. You have to wait for their response. I apologize for the inconvenience.
Me (8/1/2024, 9:38:27 AM): Is there anyway to contact Rivals?
Hershey (8/1/2024, 9:39:02 AM): One moment, I'll will check my resources on my end.
Me (8/1/2024, 9:39:26 AM): Thank you. While you're checking, can you see if there is an application process for someone to become a moderator?
Hershey (8/1/2024, 9:40:07 AM): I will check, [My first name].
Me (8/1/2024, 9:40:14 AM): Thank you!
Hershey (8/1/2024, 9:40:37 AM): May I know the email address that you use on your Rivals account?
Me (8/1/2024, 9:41:31 AM): One second
Hershey (8/1/2024, 9:42:18 AM): Alright.
Me (8/1/2024, 9:42:32 AM): [My email address]
Hershey (8/1/2024, 9:43:25 AM): I am sorry but I wasn't able to pull up the email address that you have provided above.
Me (8/1/2024, 9:43:48 AM): That is the email associated with my Rivals account
Me (8/1/2024, 9:43:57 AM): Account name is Albert C. Slater
Hershey (8/1/2024, 9:44:22 AM): One moment.
Me (8/1/2024, 9:45:00 AM): Can I send a screenshot in this chat?
Me (8/1/2024, 9:45:10 AM): I took a screenshot of my account details page
Hershey (8/1/2024, 9:45:21 AM): May I know the zip code that you use on your Rivals account?
Me (8/1/2024, 9:45:27 AM): 64014
Hershey (8/1/2024, 9:46:36 AM): I sent a requested file, [My first name].
Hershey (8/1/2024, 9:46:56 AM): Thank you.
Me (8/1/2024, 9:47:04 AM): You're welcome
Hershey (8/1/2024, 9:47:39 AM):
Hershey (8/1/2024, 9:47:56 AM): Thank you for waiting.
Hershey (8/1/2024, 9:48:28 AM): If you to become a moderator you go to the website to inquire.
Me (8/1/2024, 9:48:39 AM): Which website?
Hershey (8/1/2024, 9:49:13 AM): On team that you want to become a moderator, [My first name].
Me (8/1/2024, 9:49:33 AM): Do you have a website address?
Hershey (8/1/2024, 9:50:00 AM): My apologies, but we don't have a list of websites.
Me (8/1/2024, 9:50:17 AM): Okay
Hershey (8/1/2024, 9:50:30 AM): Furthermore, you may contact your site moderator to their website.
Hershey (8/1/2024, 9:50:37 AM): Would there be anything else?
Me (8/1/2024, 9:50:42 AM): I did not see anywhere to apply on https://mosports.rivals.com/
Me (8/1/2024, 9:50:51 AM): That is the site being attacked by bots
Hershey (8/1/2024, 9:50:54 AM): Go may check that link, [My first name].
Me (8/1/2024, 9:51:09 AM): Thank you for checking. I will wait
Hershey (8/1/2024, 9:52:05 AM): I mean you may go and check the link that you have provided to apply a moderator, [My first name].
Me (8/1/2024, 9:52:21 AM): Oh
Me (8/1/2024, 9:52:35 AM): I have checked. Several times and did not see any place to apply
Hershey (8/1/2024, 9:52:49 AM): That is the least thing that we can do, [My first name]. I apologize.
Hershey (8/1/2024, 9:53:00 AM): Is there anything else?
Me (8/1/2024, 9:53:58 AM): Is there anyone I can contact at Rivals?
Hershey (8/1/2024, 9:54:57 AM): I apologize, but we don't have phone support for Rivals.
Me (8/1/2024, 9:55:06 AM): What about email?
Hershey (8/1/2024, 9:56:02 AM): I am sorry you may just reach out through chat.
Me (8/1/2024, 9:56:16 AM): Is this the only chat?
Hershey (8/1/2024, 9:56:22 AM): Yes.
Hershey (8/1/2024, 9:56:46 AM): Aside from this. Is there anything else?'
Me (8/1/2024, 9:57:17 AM): Well
Me (8/1/2024, 9:57:32 AM): The website is almost unusable. So what are my next steps?
Me (8/1/2024, 9:57:39 AM): How do I get the bots to stop?
Hershey (8/1/2024, 9:57:45 AM): I've provided all the information I can regarding this issue. Because of this, I am unable to further investigate or assist with this issue and will be closing this chat session now. Once again, thank you for contacting Rivals. Have a great day!
Hershey (8/1/2024, 9:33:55 AM): Thank you for contacting Rivals Customer Care supported by Yahoo. My name is Hershey. I'd like to let you know, if we do not hear back from you within 3 minutes, the chat will disconnect. How can I assist you?
Me (8/1/2024, 9:34:05 AM): Hello, Hershey
Hershey (8/1/2024, 9:34:14 AM): Hi.
Me (8/1/2024, 9:35:17 AM): Our site in the Rivals network, 'MoSports' has been the target of a massive bot attack. Everyday, multiple threads are posted advertising drugs, self help, weight loss, etc
Me (8/1/2024, 9:35:36 AM): I would like to contact a moderator or apply to become a moderator
Hershey (8/1/2024, 9:35:51 AM): I understand that you are reaching out on how to contact the administrator for the MoSports website. No worries, I'd love to help!
Hershey (8/1/2024, 9:36:15 AM): May I know your full name to address you properly?
Me (8/1/2024, 9:36:20 AM): [My first & last name]
Hershey (8/1/2024, 9:36:32 AM): Nice to meet you, [My first name].
Hershey (8/1/2024, 9:36:40 AM): You can try looking for the site moderator on the Rivals website of your preferred site or email them at subscriptions@rivals.com.
Me (8/1/2024, 9:36:48 AM): A pleasure to meet you
Me (8/1/2024, 9:37:01 AM): I have attempted that
Me (8/1/2024, 9:37:06 AM): No response to date
Me (8/1/2024, 9:37:26 AM): Is there an application process to become a moderator
Hershey (8/1/2024, 9:38:05 AM): I see. but that is the only email address to reach the site moderator. You have to wait for their response. I apologize for the inconvenience.
Me (8/1/2024, 9:38:27 AM): Is there anyway to contact Rivals?
Hershey (8/1/2024, 9:39:02 AM): One moment, I'll will check my resources on my end.
Me (8/1/2024, 9:39:26 AM): Thank you. While you're checking, can you see if there is an application process for someone to become a moderator?
Hershey (8/1/2024, 9:40:07 AM): I will check, [My first name].
Me (8/1/2024, 9:40:14 AM): Thank you!
Hershey (8/1/2024, 9:40:37 AM): May I know the email address that you use on your Rivals account?
Me (8/1/2024, 9:41:31 AM): One second
Hershey (8/1/2024, 9:42:18 AM): Alright.
Me (8/1/2024, 9:42:32 AM): [My email address]
Hershey (8/1/2024, 9:43:25 AM): I am sorry but I wasn't able to pull up the email address that you have provided above.
Me (8/1/2024, 9:43:48 AM): That is the email associated with my Rivals account
Me (8/1/2024, 9:43:57 AM): Account name is Albert C. Slater
Hershey (8/1/2024, 9:44:22 AM): One moment.
Me (8/1/2024, 9:45:00 AM): Can I send a screenshot in this chat?
Me (8/1/2024, 9:45:10 AM): I took a screenshot of my account details page
Hershey (8/1/2024, 9:45:21 AM): May I know the zip code that you use on your Rivals account?
Me (8/1/2024, 9:45:27 AM): 64014
Hershey (8/1/2024, 9:46:36 AM): I sent a requested file, [My first name].
Hershey (8/1/2024, 9:46:56 AM): Thank you.
Me (8/1/2024, 9:47:04 AM): You're welcome
Hershey (8/1/2024, 9:47:39 AM):
Hershey (8/1/2024, 9:47:56 AM): Thank you for waiting.
Hershey (8/1/2024, 9:48:28 AM): If you to become a moderator you go to the website to inquire.
Me (8/1/2024, 9:48:39 AM): Which website?
Hershey (8/1/2024, 9:49:13 AM): On team that you want to become a moderator, [My first name].
Me (8/1/2024, 9:49:33 AM): Do you have a website address?
Hershey (8/1/2024, 9:50:00 AM): My apologies, but we don't have a list of websites.
Me (8/1/2024, 9:50:17 AM): Okay
Hershey (8/1/2024, 9:50:30 AM): Furthermore, you may contact your site moderator to their website.
Hershey (8/1/2024, 9:50:37 AM): Would there be anything else?
Me (8/1/2024, 9:50:42 AM): I did not see anywhere to apply on https://mosports.rivals.com/
Me (8/1/2024, 9:50:51 AM): That is the site being attacked by bots
Hershey (8/1/2024, 9:50:54 AM): Go may check that link, [My first name].
Me (8/1/2024, 9:51:09 AM): Thank you for checking. I will wait
Hershey (8/1/2024, 9:52:05 AM): I mean you may go and check the link that you have provided to apply a moderator, [My first name].
Me (8/1/2024, 9:52:21 AM): Oh
Me (8/1/2024, 9:52:35 AM): I have checked. Several times and did not see any place to apply
Hershey (8/1/2024, 9:52:49 AM): That is the least thing that we can do, [My first name]. I apologize.
Hershey (8/1/2024, 9:53:00 AM): Is there anything else?
Me (8/1/2024, 9:53:58 AM): Is there anyone I can contact at Rivals?
Hershey (8/1/2024, 9:54:57 AM): I apologize, but we don't have phone support for Rivals.
Me (8/1/2024, 9:55:06 AM): What about email?
Hershey (8/1/2024, 9:56:02 AM): I am sorry you may just reach out through chat.
Me (8/1/2024, 9:56:16 AM): Is this the only chat?
Hershey (8/1/2024, 9:56:22 AM): Yes.
Hershey (8/1/2024, 9:56:46 AM): Aside from this. Is there anything else?'
Me (8/1/2024, 9:57:17 AM): Well
Me (8/1/2024, 9:57:32 AM): The website is almost unusable. So what are my next steps?
Me (8/1/2024, 9:57:39 AM): How do I get the bots to stop?
Hershey (8/1/2024, 9:57:45 AM): I've provided all the information I can regarding this issue. Because of this, I am unable to further investigate or assist with this issue and will be closing this chat session now. Once again, thank you for contacting Rivals. Have a great day!